Test
When your agent didn't know
When your agent can't answer a question, add what it was missing.
Find the question
They show in your notifications as “Your agent couldn't answer”, on the Dashboard under Conversations with the Unanswered filter, and in Test.
Add an answer
Press Add an answer to open a new knowledge document — from a notification or Test, it's titled with the question. Or press Ask Hailera to write it with you.
Ask again in Test
Check the answer reads the way you want.
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