Knowledge

Add your first document

Write down what your agent should know — prices, hours, policies — as a document it answers from.

1. 1

   Open Knowledge

   Press + next to Documents. With no documents yet, start from a template — or press Ask Hailera to write them.

2. 2

   Write it in plain words

   Give it a title and write what a customer should hear. It's markdown: # headings, - lists and | tables |. Preview shows how it reads.

3. 3

   Save

   Press Save document. Your agent answers from it right away. Tags group it with related documents.